Our services
We look after IT for growing businesses, from day to day support to security and governance.
IT support helpdesk and Microsoft 365
Our friendly support team picks up when you call.
Every business needs a good IT support helpdesk, whether that is our team, your own in house team or another provider. When a laptop stops working, a password needs resetting or the printer will not print, you call our friendly support team and one of us picks it up and puts it right. Our team is rather good with printers, and even better with biscuits. Each month we check for the latest cyber threats and make sure Windows and other security updates are installed on your devices.
- Service Helpdesk team waiting for your call.
- Microsoft 365 tenant, Teams and SharePoint set up and advise.
- Laptops, desktops, mobile phones and printer setup.
- New starters and leavers set up by our team.
- Monitored backup schedules and DR testing.
- Monthly checks for the latest cyber threats and Windows updates.
Cyber security and Cyber Essentials
We prepare you for Cyber Essentials and Cyber Essentials Plus.
Cyber Essentials is a UK government backed certificate that shows customers, suppliers and insurers you have the basic cyber security controls in place. We carry out security hardening, fix any gaps and support you through to certification. We do not issue the certificate ourselves.
The government’s Cyber Essentials First Step Fund gives micro, small and medium businesses a 75% discount on the cost of a new Cyber Essentials certification, for businesses that have not been certified in the last four years. The fund runs until March 2027, or until the money runs out, and places are given on a first come, first served basis through IASME, the government’s delivery partner for Cyber Essentials. Our team can check whether your business qualifies, get your systems ready for the assessment and help you apply.
| Business size | Normal price | With the funding |
|---|---|---|
| MicroUp to 9 staff | £80 | |
| Small10 to 49 staff | £110 | |
| Medium50 to 249 staff | £125 |
Prices are IASME certification fees, plus VAT, paid directly to IASME.
If one of your customers has signed the government’s Cyber Resilience Pledge, they can also nominate you for a fully funded certificate with support from an NCSC assured Cyber Advisor, which runs until March 2029. You can read the details on the GOV.UK Cyber Essentials funding package page.
- A readiness review.
- Help applying for the government’s Cyber Essentials First Step Fund.
- Firewalls, updates and secure access.
- Multi factor sign in.
- Cyber Essentials Plus preparation.
- Support with your yearly renewal.
- Recommended training packages to help staff recognise phishing emails and scams.
- Optional yearly penetration testing.
Data protection
We help you meet UK GDPR for the personal data you hold.
Your business may hold staff data, customer data or resident data. We help you look after it in line with UK GDPR, with policies, recommended staff training and a record of the data you hold.
- A plain English data protection review, without jargon.
- Advice on writing and signing off your data protection policies.
- Recommended training packages on handling personal data.
- Help when someone asks to see their data, such as a Data Subject Access Request.
- Business continuity plans, with optional yearly disaster recovery testing.
Where is my data? review
Our team finds out where your information is actually being kept.
Many businesses do not realise how much of their information is saved on personal desktops and in Documents folders rather than on their servers or in SharePoint. Our team looks at where your data is actually being kept, then works with you and your teams to move it to the right place and change the saving habits that put it there.
Picture a care home where the deputy manager keeps the staff rota and residents’ care notes on their own desktop. When they are off sick, the home manager cannot find them. If that laptop is then lost, stolen or fails with no backup, the rota and care notes are lost with it, and that becomes a personal data breach that would usually need reporting to the Information Commissioner’s Office within 72 hours.
- We find the information saved on desktops and in Documents folders across your computers.
- We move it with you into SharePoint, OneDrive or your server.
- We work with your teams to change where they save their work.
AI and data
We offer guidance on using AI safely and recommend how to share data correctly.
Your staff may already be using free AI tools such as ChatGPT. We agree with you which AI tools you want to use, and write policies and guidance on how you and your team can stay safe.
- A short AI policy written for your business.
- Approved AI tools set up for your team.
- Recommended AI training for managers and staff.
- Secure file sharing with customers and suppliers through SharePoint.
- Advice on moving work from personal WhatsApp groups to Microsoft Teams.
- A yearly review of your AI policy.
Interim Director of IT
Our Managing Director can join your business as your interim Director of IT.
Many businesses would like proper IT governance in place but have not found a way to bring it in without the cost of a full time Director of IT, along with the non compete clauses and long notice periods that usually come with the role. Our Managing Director, Mick Sheehan, has more than twenty years of IT experience and works with you for a minimum of two days a week, on site and remotely, on a contract of at least six months. You can use this service whether or not your business uses our helpdesk.
- We write the IT policies your business needs.
- We build IT governance into the way your business runs.
- We bring in AI tools such as Microsoft Copilot and Claude with the right controls in place.
- We get your data security in order.
- We set your technology strategy and roadmap with you.
- We report on IT to your board and investors.
IT for care homes
Our Managing Director spent twenty years running IT inside care.
Care homes have their own requirements, and our team knows them well. We help care providers reach Standards Met or Standards Exceeded on the Data Security and Protection Toolkit (DSPT), and we carry out Microsoft 365 hardening so your email meets DCB1596 and your teams can email the NHS securely.
- DSPT support to reach Standards Met or Standards Exceeded.
- Secure email that meets DCB1596.
- Advice on digital care records and eMAR.
- WiFi planning and design.
- Recommended data security training for care teams.
- Cyber Essentials and Cyber Essentials Plus for care providers.