Our prices
Our monthly IT support is £59 per workstation.
Monthly support
Your monthly price is based on the workstations and servers we look after.
£59
per workstation each month
A workstation is any Windows PC, Mac, laptop or tablet that our team looks after.
£98
per server each month
A server is any server in your office or in the cloud that our team looks after.
The minimum monthly charge is £300. For example, a business with 9 laptops and PCs pays £531 a month.
What is included in the monthly price
Our friendly support team is available Monday to Friday, 8.30am to 5.30pm.
- You can call or email our friendly support team as often as you need.
- Our team can connect to your computer remotely to fix a problem.
- Our team sets up new starters and closes the accounts of leavers.
- We look after your Microsoft 365 users, licences, email, Teams and SharePoint.
- We install Windows, macOS and application updates on every workstation.
- We manage antivirus and endpoint protection on every workstation.
- We check every day that your backups have completed.
- We keep a record of your equipment, licences and suppliers.
- We meet with you every three months to review your IT.
- We speak to your other IT suppliers on your behalf.
- We advise care providers on the Data Security and Protection Toolkit (DSPT).
How quickly our team starts work on your call
These times count the hours our support team is open, Monday to Friday, 8.30am to 5.30pm.
- If nobody in your office can work, one of our team starts on it within 1 hour.
- If several people cannot send email or the main printer stops working, one of our team starts on it within 2 hours.
- If one person has a problem, such as a shared folder that will not open, one of our team starts on it within 4 hours.
- If you ask for something new, such as setting up a new starter, one of our team starts on it within 1 working day.
Recommended for every client
We recommend that every client has their Microsoft 365 hardened against cyber attacks.
Our team checks your Microsoft 365 against the CIS Microsoft 365 Foundations Benchmark from the Center for Internet Security. We then change the settings that fall short.
- We separate admin accounts from everyday accounts and set up emergency access accounts.
- We turn on two step sign in for every user and can block sign in from outside the UK.
- We set up email protection against phishing, impersonation and dangerous attachments.
- We publish SPF, DKIM and DMARC email records for every domain you send from.
- We tighten the sharing and guest settings in Teams, SharePoint and OneDrive.
- We give you a written record of every setting we change.
How it is priced
We quote for hardening after a free check of your Microsoft 365.
Hardening is charged at our project day rate of £650 a day for support clients and £750 a day without a contract.
Our rates for work outside the monthly price
1
£105
per hour
One off work has a minimum charge of 30 minutes remotely or 1 hour on site. After that it is charged in 15 minute units.
2
Support clients
£650
per project day
Clients with a monthly support contract pay £650 for a 7.5 hour day of project work, or £350 for a half day.
3
£750
per project day
Without a support contract, a 7.5 hour day of project work is £750, or £400 for a half day.
4
1.5 or 2 times
out of hours
Weekday evenings and Saturdays are charged at 1.5 times the normal rate. Sundays and bank holidays are charged at 2 times the normal rate.
Travel
How we charge for travel to your site
- We charge 55p per mile for the first 40 miles of each journey.
- For journeys over 40 miles, we charge 55p per mile plus travel time at £52.50 per hour.
- We measure each journey from our office in Bracknell to your site and back.
Yearly services
Disaster recovery and penetration testing
We offer disaster recovery testing and penetration testing once a year, each at an extra charge.
We quote for each test separately.
Questions about our prices and contract
How long is the contract?
The minimum term is 12 months. After that, the contract continues for a further 12 months unless either of us gives 90 days’ written notice.
How do we pay?
We collect the monthly price by Direct Debit at the start of each month. Extra work and travel are invoiced at the end of the month and collected 14 days later.
Will our price go up?
We review prices once a year on your contract anniversary. We give you 60 days’ notice of any change.
What happens if we leave?
Our team hands back all passwords and access and helps your new provider take over. The first 4 hours of this handover are free.
Do you support Macs?
Yes. A Mac counts as a workstation at £59 a month when Apple still provides security updates for its version of macOS. Extra work on older Macs is charged at our hourly rate.
Is Microsoft 365 hardening included?
Hardening is not part of the monthly price. We quote for it after a free check of your Microsoft 365.